❓ Frequently Asked Questions
apk3 Q&A Center
Whether it's deposits, withdrawals, bonus terms, or contacting support — you'll find clear, straightforward answers to everything on this page.
Whether you're new to apk3 or have been with us a while — small questions come up from time to time. That's exactly why this FAQ page exists. Detailed answers about customer support, deposit and withdrawal rules, bonus terms, and much more are organized here. If you can't find your question here, reach out directly via our 24/7 live chat or at [email protected] — our team is always ready to help.
Frequently Asked Questions — Answers by Topic
Customer Support
apk3 currently offers two support channels — 24/7 live chat and email.
With live chat, you can speak to a representative instantly from within the site.
For email, the address is [email protected].
For urgent matters, live chat is the fastest option.
To help the support team assist you faster, have the following ready — your account username or registered mobile number,
a brief description of the issue, and the date and amount of the relevant transaction, along with a screenshot if possible.
Providing these details helps resolve your issue more quickly.
apk3's support team assists in both Bengali and English.
With Bangladeshi players in mind, messages sent in Bengali receive the same level of attention and response speed.
There is no disadvantage to communicating in Bengali.
apk3 support is active seven days a week, twenty-four hours a day — that is, 24/7.
Based on Bangladesh Standard Time (BST, UTC+6), you will receive a response via chat or email even at midnight.
There are no breaks on holidays or overnight — service is available around the clock.
In the email subject line, write "Issue type — Username" (for example: "Withdrawal stuck — Rahman123").
In the body, include a description of the issue, the relevant date, the transaction amount, and attach a screenshot if applicable.
Address: [email protected]. Sending it this way helps the team understand your issue and act on it quickly.
How to Deposit Money
The minimum deposit at apk3 is ৳300, and this applies to all payment methods.
Whether you use bKash, Nagad, Rocket, Upay, or bank transfer — depositing ৳300 or more will credit your account.
Deposit requests below ৳300 will not be processed.
After logging in, go to the cashier or deposit page and select bKash.
Send the payment from your bKash app to the displayed bKash number, then enter the transaction ID in the designated field.
The deposit is usually credited to your account within a few minutes. If there is an issue, contact live chat right away.
apk3 does not charge any deposit fees.
However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges.
That depends on the respective provider's policy, not apk3.
Bank transfers may also carry the bank's own charges.
apk3 currently supports five payment methods:
bKash, Nagad, Rocket, Upay and bank transfer.
For bank transfers, deposits can be made through several major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank.
The minimum deposit is ৳300 for all methods.
Deposits via mobile banking (bKash, Nagad, Rocket, Upay) are usually credited within a few minutes.
Bank transfers may take a little longer depending on the bank's processing time.
If your deposit has not appeared after 15 minutes, contact live chat with a screenshot of the transaction.
How to Withdraw Money
For security reasons, apk3 only processes withdrawals to a mobile banking wallet or bank account registered in the player's own name.
Sending money to someone else's wallet or a third-party account is not possible.
This is an important measure to keep your account secure.
The typical withdrawal processing time at apk3 is between 30 minutes and 3 hours.
In most cases, mobile banking transfers arrive before that.
Bank transfers may take additional time due to the bank's own processing, but the maximum timeframe remains the same.
A withdrawal may remain "pending" for a short time while account verification or security checks are completed before processing begins.
This is a normal and security-related step.
If it stays pending for more than 3 hours, contact live chat or [email protected] with the details of your request.
The minimum withdrawal limit at apk3 is ৳500.
You can submit a withdrawal request as long as your balance is ৳500 or more.
If you attempt a withdrawal below the minimum, the system will not accept it and your balance will remain unchanged.
Yes. To withdraw winnings from a bonus, you must meet the specified wagering requirement.
For the welcome bonus, the requirement is 25x (on the bonus amount only).
For example: if you receive a ৳2,000 bonus, you must place ৳50,000 in bets before you can withdraw the bonus winnings.
Withdrawals from the bonus balance are not allowed until the requirement is met.
Bonus Terms & Conditions
Yes, you can generally cancel a bonus — but it depends on the status of the active bonus in your account.
To cancel a bonus, contact us via live chat or at [email protected].
Please note that cancelling a bonus may also cancel any winnings associated with it.
Slot games, fishing games, and various casino games generally count toward fulfilling wagering requirements.
However, certain games or bet types (such as specific live tables) may count at a lower rate or not count at all.
To find out how much each game counts, visit our bonus terms page or ask support.
No. The welcome bonus is available only once in a player's lifetime — at the time of the first deposit.
If the same person attempts to claim the bonus by opening multiple accounts, that is against the rules and may result in account cancellation.
Playing fairly with bonuses ensures a level playing field for everyone.
After opening a new account at apk3, if you deposit ৳300 or more for the first time, a 200% welcome bonus is added automatically.
The maximum bonus amount is ৳8,000.
Example: deposit ৳1,000 and you get ৳2,000 as a bonus, giving you a total balance of ৳3,000.
If you deposit ৳10,000, the bonus will be capped at ৳8,000 and your total will be ৳18,000.
The wagering requirement is calculated on the bonus amount only — not on the combined deposit and bonus.
The requirement is 25x.
For example, if you receive a ৳2,000 bonus — you need to complete ৳2,000 × 25 = ৳50,000 in bets before bonus winnings can be withdrawn.
This requirement does not apply to your original deposit.
Yes. If you do not claim a bonus, you can play with your deposit amount alone and withdraw it at any time — with no wagering requirements.
The bonus is entirely optional.
If you want to avoid the additional bonus conditions, simply do not accept the bonus offer at the time of deposit.
Still have questions? We're always here
The apk3 support team is available around the clock for any questions you have. Connect instantly via live chat, or send us an email with the details. Support is available in Bengali and English.