apk3's Privacy Policy
Keeping your personal information secure is our highest priority. Through SSL encryption and strict security protocols, apk3 ensures your privacy completely.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the apk3 platform. By using apk3's website, application, or services, you are considered to have agreed to the terms of this Policy.
apk3 is committed to providing a safe and reliable online betting and casino environment for players in Bangladesh. We maintain full transparency in how we collect, use, and protect your personal information. If you have any questions after reading this Policy, please contact us.
This Policy may be updated from time to time. If significant changes are made, we will post a notice on the site and, where applicable, notify you by email. Continuing to use the site after any changes means you have accepted the updated Policy.
2. What Information We Collect
apk3 collects only the information necessary to provide you with a secure and smooth service. The different types of information are described below.
Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport details (for KYC verification)
- Address and country
Financial Information
- bKash, Nagad, Rocket, or Upay account details
- Partial bank account details (where applicable)
- Deposit and withdrawal transaction history
- Wallet balance and bonus information
Usage Information
- Game play history and betting records
- Login time, session duration, and device information
- IP address and browser identity
- Pages visited and click patterns on the site
Communication Information
- Content of chats or emails with the support team
- Complaint and feedback records
- Responsible gaming-related requests
3. Purpose of Using Information
apk3 uses the information collected for the following legitimate purposes:
- To complete account registration, verification (KYC), and identity authentication.
- To manage financial transactions including deposits, withdrawals, and bonus processing.
- To provide customer support via 24/7 live chat and email.
- To prevent fraud, money laundering, and other illegal activities.
- To ensure responsible gaming and to identify and assist with risky behaviour.
- To improve site performance and user experience.
- To send regular service-related notifications and updates (you can unsubscribe at any time).
- To comply with applicable laws and regulations.
4. Cookies & Tracking Technologies
What Cookies Are and How We Use Them
Cookies are small data files stored in your browser. apk3 uses the following types of cookies:
- Essential cookies: To maintain login sessions and security tokens.
- Functional cookies: To remember your preferences such as language or game settings.
- Analytics cookies: To monitor and improve site performance.
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the site.
Analytics & Log Data
apk3 automatically collects certain technical information, such as:
- IP address and device type
- Browser and operating system version
- Page load times and error logs
- Referral source (where you came from before visiting the site)
This information does not directly identify you; it is used only for aggregate analysis.
5. Information Sharing & Third Parties
apk3 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Providers
With designated partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure, and security services — only the information necessary to perform the service.
Legal Obligations
Information may be shared with relevant authorities if required to comply with a court order, government investigation, or applicable law.
Fraud Prevention
Limited information may be shared with fraud detection agencies to protect the security of the site or other users.
Corporate Changes
In the event of a merger, acquisition, or asset transfer, user information may pass to the new owner — but the protections of this Policy will continue to apply.
6. Data Security & Retention
apk3 follows industry-standard technologies and practices to keep your information secure. Our security measures include:
- SSL/TLS Encryption: All communication between you and the site is conducted through encrypted channels.
- Password Hashing: Your password is never stored directly; only an encrypted hash is kept.
- Two-Step Verification: An additional verification process is triggered on suspicious login attempts.
- Secure Servers: Data is stored on secure, access-controlled servers.
- Limited Access: Only authorised staff can access your information for specific purposes.
- Regular Security Reviews: Our systems are kept under regular security testing.
Data retention period: Information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and business needs.
7. Your Rights
As a registered user of apk3, you have the following rights regarding your personal information:
Right of Access
You can request to know what information we hold about you. We will provide a copy of the information within a reasonable time.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or via support.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, if legal obligations exist, it may not be possible to delete all information.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. We will consider your request in such cases.
Right to Data Portability
You can request that your information be provided in a structured, commonly used format. This applies when closing an account with apk3.
Right to Restriction of Processing
In certain circumstances you can request that the processing of your information be temporarily restricted, such as during a dispute about the accuracy of the data.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within the applicable timeframe.
8. Protection of Minors
apk3 strictly provides services only to those aged 21 or over. We do not knowingly collect information from anyone under the age of 21.
We verify age at registration, and age is confirmed through identity documents during the KYC process. If we learn that information from a minor has been collected, we will immediately close that account and delete the information.
If you are aware that a minor has registered on this site, please notify us at [email protected].
9. Policy Changes
apk3 reserves the right to change, revise, or update this Privacy Policy at any time. If significant changes are made to the Policy, we will:
- Display a notice on the site's main page.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the page.
Continuing to use apk3 after any changes means you have accepted the updated Policy. We therefore recommend reviewing this page regularly.
10. Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests about this Policy, please contact us through any of the following:
For more information, visit our FAQ page, Terms & Conditions, and Responsible Gaming page.